Originally Posted by
Often1
OP, by the way, was not looking for lenity here. He was 60% over-limit. That seems to stretch things just a bit.
He wasn't over the limit. He was allowed 2 bags of 8kg each, the staff could have told him to split it in two bags, or like most normal people would do, realize that 1 bag of 16 goes in the same place as 2 bags of 8 and not make a fuss about it with a premium customer.
If they were so strict with 8kg LIMIT per bag, they could have given him a plastic bag to place the remaining 4,8kg their considered overweight, and yet well within his 16kg allowance as a Business passenger. As a C/F passenger I do expect the staff to inform me of this or make some wiggle room. We're not just paying for a better seat, it's also about better service.