As I understand it, the rules for a Oneworld Explorer ticket are shown in
https://www.oneworld.com/documents/1...9-d346ec820edf
The rules include in Section
16. VOLUNTARY CHANGES/REROUTING/PENALTIES:
(b) Cancellations and Refunds
(1) After ticket issuance - Cancellation/No Show Forfeit 10% of ticketed fare for Economy Class fares Forfeit 5% of ticketed fare for Business/First Class fares
(2) In case of refusal of official documents/entry permit/visa a full refund will apply provided official documentation from the approved authority is produced and attached to the refund request.
(3) For partially used transportation the refund if any will be the difference between the fare paid and the fare for the transportation used less the fee specified in (1) above.
So clearly to me, there should be a refund if the transportation used is less than the fare paid.
However, when inquiring about cancelling an existing just started LONE3, having the 10% and the fare used deducted, and applying the refund to start a new DONE3, I have been told:
"All flights are non-refundable. No refund value if part flown.”
So are there refunds available as in the Oneworld Explorer rules or not?