Originally Posted by
Worcester
Depressingly you are probably right, still it can't cost that much for some one to tell staff to watch what they say in case it offends some one. It's pretty basic stuff just getting staff to think before they say something. We do in our company with all customer facing staff.
Not as basic as you seem to think. Unless you also pay your staff barely above minimum wage and incentivise VR of senior staff, my guess is that it is rather different.
Also, they need to learn about 'sensitivities' from all over the planet. Not something you learn in a few weeks. That's why you need to mix the crews, like CIHY and others have so often advocated. As long as that is not going to happen, the new crews don't stand a chance to deliver the service I am sure they want to deliver.