Originally Posted by lifeinspace

On Friday I changed a flight to one that ended up being cheaper than my original flight and was told I'd receive a credit for the difference. The woman that I was on the phone with told me to call back if I didn't have the email by Monday. On Monday I called and was told they would request a new one and I would receive it within 3 business days. 4 business days later (today) I called back and was told it was actually 7 business days from the date of the change. Does anyone know how long this actually should be taking? I'm antsy to get it because I want to use it to book a flight for Christmas before prices get too high.