Last month our friends husband had to wait for transplant in a hospital, so I booked few nights for her at Hilton downtown hotel next to medical center where he was. I called ahead and told hostess that I booked hotel under my name but someone else was staying and how she is traveling with two little kids, stressed out due to her husbands surgery and needed 10am check in.
She stayed one night and next day GM came with some balloons for kids and told her she was welcome to stay as long as she needs because it was't sold out and he totally understands what she is going through. Upgraded her to suite on a top floor. She ended up staying there for 3 weeks for free. Now the drum roll. Hilton - Dallas Medical Center. I keep forgetting to write about it to corporate office. Will do tomorrow.