Originally Posted by
anandrag
Yes although the pads were in overhead bins so few people grabbed their own. Slippers, pjs and pillow are kept upfront
Just spent some time talking to Purser:
* They're all very excited but still working out kinks obviously.
* She confirmed that they only get the 4 optional items (slippers, pjs, pad and pillow) for 60% of cabin. She totally disagreed with decision but management wants them to give feedback and will increase if there's enough demand.
* Not logical since FAs can't proactively offer them since will run out. And people will get mad with FA if they do run out
* Also UA not getting credit from pax for something they do have if it wasn't offered
It would seem that UA's best strategy would be to board amenities for 100% of the cabin and then for a test period: (a) proactively offer them to PAX; or (b) only provide them to PAX that request them. This will allow UA to determine the amenity take-rates under each of these offer scenarios. Then based on these data, UA can decide whether it wishes to offer proactively or wait until requested, as well as have determined the number of the amenities that must be stocked in order to ensure a sufficiently low number of disappointments (i.e., just as it uses past data to determine its optimum level of seat overbooking).