Originally Posted by
dumba
I emailed S7 a few days ago requesting a status challenge but got a replied with the usual drill 'to achieve our status levels, you need to fly with us certain number of times... blah blah blah'.
Maybe it's a classical case of HUACA? Or in that case - just EA (email again)

Did you provide upcoming travel? If yes it could be HUACA. Try again if you have upcoming travel with them.
Otherwise, if you don't have any upcoming trips then they do not match.