Originally Posted by
Isochronous
Who should I escalate this to in VX management? 500 points is not an appropriate remedy. Then again maybe they stopped caring about their customers since Alaska is taking them over - hopefully Alaska call centre is better.
It is completely unacceptable that they can just book someone on a completely different flight without their consent and contrary to what was expressly agreed. It is about the principle and appalling disrespect shown.
Good luck with that. Things happen, move on. Partner redemption's are difficult with VX, you should feel lucky you found a flight a premium cabin partner flight to begin with. Those are seriously unicorns.