FlyerTalk Forums - View Single Post - W Las Vegas, NV (co-located with the SLS Tribute Las Vegas) [Master Thread]
Old Dec 1, 16, 9:26 pm
Join Date: Jan 2012
Location: San Juan, PR; Zug/Zurich, CH; Paris, FR; Berlin, DE; Kharkiv, UA; Seattle, WA; SFBA
Programs: MR AMB/LT T, AS MVPG75K, TK ElitePlus/*G, IC AMB/Spire, HH D, CET TR DIA, Sixt Plt, NTL EE, Hz PC
Posts: 324
YouTube video of the room:

Posted to spg, will see if they put it up:

This is the second worst W I've stayed in globally. I would not recommend staying here unless you are seeing a show onsite or have other specific reasons for choosing this hotel. (I stayed opening night, which was disappointing because I'd been looking forward to it for a while.)

SPG recognition is horrible. There's a $32/night resort fee, charged to platinums, and zero benefit for it. No drink tickets, no other alternative. As well, there are no upgrades, a basic part of the program; I am a Platinum 75+ and got a 30 square meter Wonderful room (lowest tier) despite there being lots of other rooms available. The hotel also does not offer breakfast as a Platinum amenity choice, only 500 points or a drink. They did at least honor 4pm checkout, although I'm leaving at 5am.

The staff are inconsistent at best. Most of them have no idea about SPG or how their own computer systems work; maybe this will improve, but I'm not optimistic.

As a business hotel, this place is also unsatisfactory. They outsourced all business center/package receiving to a FedEx Office location deep within the meetings area, only open 0700-1800, which charges $25/package and is slow.

The Internet is pretty bad. It's an Aruba Networks wireless system, which are usually great, but this is the first one I've ever seen which sucked. Coverage within the rooms varies, so they clearly underprovisioned the APs and are using high power on the remaining ones, plus there are weird RF problems. The net result is sometimes the Internet is ok, but only in certain parts of certain rooms, and it cuts out periodically. I complained to staff repeatedly about this to no avail.

The location is terrible. It's technically on the strip, just like it's technically a W, but the immediate vicinity is a war zone. (overstatement, but it's pretty sketch). There's nothing worthwhile unless you take the monorail (onsite), a taxi, or drive.

Accessing the property by car is challenging; there is a surprising amount of traffic between I-15 and here, and on busy nights the self parking, valet, taxi, and limo lines all interfere. Not sure how this could be improved given the layout of the property. There usually is space in the self park garage, though, once you can get inside.

There are live music events periodically, so if you're going to see a show here, maybe it's worth staying.

The one saving grace of the property is some decent F&B in the adjoining casino; 3 great high-end restaurants and some solid casual choices. It's possibly worth it to drive here just for the restaurants.

Overall, given the low quality of SPG recognition, bad location, mediocre rooms (it's an old hotel which has been refurbished/rebranded twice), I'd probably skip this place.
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