Another data point - flew Delta from LHR to YUL via DTW out, and YUL to LHR via LGA/JFK out, only have miles/points from the LHR to DTW leg only, not only are they missing the other 3 legs, there are no bonus miles (currently gold) either.
A number of my future bookings dont show up, and its next to IMPOSSIBLE to book reward flights now. Previously it was very easy.
I used to really like the old virgin website.. i could do and find most things, and when i couldnt i could easily contact the friendly staff. Now I cant use the new website at all, and the staff are super stressed from all the calls they now have to field.
Roll back the changes virgin!