Originally Posted by
RobOnLI
This. Although way worse in Germany on LH (which I fly way more often)
As for being first to the counter to get upgraded. That does not sound right at all. You should be on the list and the KLM gate agents in AMS will process the list in order. Maybe they already processed the list and gave away the 6 seats? The original post is a little hard to follow given how it's written.
-RM
May be you are right, but what I think happens here is: once it is on the KLM system, it is like a KLM flight and the delta staff on the phone are actually blind to what is happening to the seats, also your delta app stops reporting the correct number of seats available. so you are left at the mercy of KLM staff and you hope they will do the right thing. however from my experience, KLM does not.