Originally Posted by crazyanglaisy

Outstanding for me is truly individualised service that goes above and beyond what is required, and makes you feel like the whole flight was scheduled just for you!

A recent example: upon being asked for my drink order in CE before connecting to a long-haul flight from LHR, the CSM said something along the lines of "Welcome aboard Dr XXX, I see you're visiting Singapore again later today. Is it another XXX meeting that you're speaking at?" [where the second XXX named the rather esoteric academic speciality in which I work]. I was completely astonished and he later confessed that he makes every effort to Google his business class customers before boarding commences so he can personalise his service to their work and interests - he admitted finding my web profile online complete with photo to confirm that he'd got the right person.

Apparently LinkedIn is where he obtains most of his info! Anyone else come across this guy, I wonder?