Originally Posted by
RandomBaritone
Some new Polaris implementation details in this Q&A between The Points Guy and UA.
https://thepointsguy.com/2016/11/que...nited-polaris/
This one in particular caught my eye:
Q: The Chicago Polaris lounge opens on Thursday. Which lounges are opening next? And when?
A: There will be nine Polaris lounges in total. Houston, Newark and San Francisco will be getting their lounges next, and those three should be open by the middle of 2017. Dulles and Los Angeles will follow later in 2017, and Hong Kong, London and Tokyo should open by the end of 2017, but may not be available until early 2018.
Great find. I appreciate the clarification about differences in soft product between Polaris business and first. For first, UA is saying that the two differences will be the addition of a soup course, and a skewer pre-departure amuse bouche rather than a chocolate truffle. I think I'm going to ask for both when I fly Polaris first! I like the idea of a chocolate truffle with some bubbles.
Another striking thing from that interview is apparently UA will not load enough mattress pads and pajamas for all passengers? I knew that the gel cooling pillows were limited and on demand, but I didn't realize that about mattress pads and PJs! That's quite annoying. I would hope that while Polaris first exists, these items are guaranteed for F pax.