FlyerTalk Forums - View Single Post - World of Hyatt [Pre-Launch]
View Single Post
Old Nov 28, 2016, 9:32 pm
  #1804  
PortlySpartacus
 
Join Date: Aug 2013
Location: Minnesota
Programs: Hyatt Globalist
Posts: 1,103
Originally Posted by zombietooth
Well I, for one, disagree with you. Bear in mind that I primarily stay in Asia, so YMMV depending on which region of the world you stay in.

I have been a Diamond with both programs for approx. 15 years and the treatment has been roughly equal until approx. 2 years ago, when Hyatt started to go downhill significantly.

I am at the Tokyo Hilton right now, and my treatment has been fantastic compared to my treatment at the Hyatt Regency Tokyo during my stay in October. The club has become a joke at the HRT, while the addition of the private Diamond club (separate from the Executive Lounge), here at the Tokyo Hilton, has made their far superior offering even better for us Diamonds.

Hilton has only upgraded me to a suite a few times, while Hyatt has never once upgraded me to a suite without using a DSU (and my success rate with DSUs has been woefully poor), so where is the big difference?

The higher-end Hilton properties here in Asia are at least the equal of the equivalent Hyatt in the same area, yet the clubs are almost always better at the Hiltons these days.

What amazes me is that I only became a Marriott Gold a couple of years ago due to the status match with UA, and I have already gotten 3 suite upgrades for free. The last one was a huge presidential-style suite for a 5 night stay!

So, from my admittedly short experience with Marriott, I am of the opinion that Marriott gives free room upgrades at a higher rate than either Hilton or Hyatt, at least here in Asia.
Good feedback from your experiences. Sort of reminds me of what i see flying with Delta in that if i book more frequent trips I get upgraded more frequently. Like there is a analytics component at work that says if you have reserved more stays/flights with us recently, your chances of getting an upgrade are better.

Which brings me to another thought about loyalty.....with all the machine learning algorithms being put into play, are you really loyal or just being processed as loyal based on your current spend and frequency pattern. These companies can hook you with their upgrades and get you into their programs but is it sustainable or just geared for a hook.

You guys tell me.
PortlySpartacus is offline