Dear XXXX,

Thanks for contacting us. We appreciate the opportunity to respond.

In the event of your passing, whomever has access to your account has access to your available points to book a reservation. Rapid Rewards Points must remain in the Member’s account who earned them. The only option to transfer points from one Member account to another requires a charge. Point transfers must be paid for with a credit card, and the minimum transfer allowed is 2,000 Points.

We appreciate your business, and we hope you have a great day!

Sincerely,

Mary, Southwest Airlines