Originally Posted by
MasterGeek
How come I still have to teach Alaska Mileage Plan agents that they have to search for US to JAPAN availability segement by segment (USA-HKD;HKD-NRT/HND/KIX) on Cathay Pacific instead of doing a simple USA-JAPAN search that always comes up with no availability ?
Would using the correct airport code (HKG) help?
I usually don't have problems feeding segment by segment when I redeem AS awards, even for AA awards that are bookable online. I don't suppose I am "teaching" anyone by doing this, but it seems to work.