Originally Posted by injera

Following up:

I received two emails from Delta this afternoon.

One was a letter stating they'll make the exception and provide the remaining refund that was requested. The other looked to be an automated letter confirming a refund of $166. I'm not sure if these were two separate transactions or if they were the same transaction, processed incorrectly.

I responded to the formal email asking for clarification and if there was an error, to please process a refund for the remaining $398.

As of now I am either at a refund of $964 or $566, plus 15,000 miles. If they can confirm that i've been refunded $964 then i'll gladly drop the issue and consider this a solid example of customer service on the part of Delta. If it's only $566 I may escalate it once more.

I expect that whatever i've been offered at this point is probably the final amount, but for another 10 minutes of effort, why not try.

Thank you everyone for your help. Have a nice Thanksgiving.