Originally Posted by sfvoyage

I made a reservation on accor's website and received a confirmation email. However, when I log onto my account, the reservation does not show up under "My Bookings". I called reservation and customer care and was assured that the reservation is valid and linked to my account, but they were not well-trained and didn't know how to report the issue to technical support to get this issue fixed.

I then tried to report this issue on the website, using a "contact us" form. I got a "missing field" error message because there's an unmarked and unpopulated pull-down item under "brand" that I cannot click on. At the same time, there's a message at the top that said the message has been transmitted, despite the error message at the bottom that said my comment form is incomplete due to this pull-down box that I couldn't read or select.

I did not get an acknowledgment email that they've received my online comment. Frustrating.