Originally Posted by
antonius66
Yeah no doubt. Whatever. It is not just that. The service has been pathetic, the shower in the suite leaks, the whole place just seems in cost saving mode. No need to stay here again for me when the Regency is a third of the price, or I can try out the Andaz, which I hear is lovely. Other than the concierge, it has been a terrible disappointment after looking forward to returning here.
Have to disagree wholeheartedly with you. I had some of the best service of any hotel I've ever been in.
Morning coffee delivered within 5 minutes of asking for it in the morning.
Prompt dinner reservations at restaurants in Tokyo through the concierge email.
I also had an issue one morning with a young girl repeatedly knocking on my door at 2am. I was very angry, sent an email to hotel asking what is going on. The manager promptly replied and as a courtesy apology, booked my gf and I at a window table (very difficult to get) at New York Grill along with a bottle of champagne.