Originally Posted by
zat_dude
I've been a Delivery Saver customer for about two years and have not had a single "£X off £Y" voucher. I understand that not setting foot in one of their stores to by my weekly groceries largely decreases the possibility of upselling to me, but if Tesco sees my business as given, they may well be wrong this time. (I see a customer retention complacency similar to that of BA, by the way)
I was a Tesco manager until recently. They do see your trade as a given, you've purchased a plan for them to deliver to you, while it might not be the case, it does imply loyalty to the company.