Originally Posted by coplatua1k
Not blaming the passenger for anything. CO is a business and they aren't going to make any money, buy any new planes, or serve any food by flying the $200 passenger up front, giving SWU's (which they dont), serving meals at meal times, and giving 100% mileage credit! Again, something has to give.
The ads say Free Unlimited Upgrades. As an international flyer, I do not see them. Unless free means miles plus $800 and even then you might not get the upgrade when you get to the gate as happened to me recently. I do not pay $200 per ticket. I do not think I ever spent less than $200 on a CO ticket (and that was to DCA from EWR). I usually spend $300 to $400 for a domestic ticket and $400 - $1200 internationally.
As to food, I starved in the back of a plane after not getting an expected upgrade and when I was offered a roll with a little meat and a sauce I was unable to eat on a flight to HNL from EWR. That was not a “meal” at mealtime.
But the flight attendants are generally great. As said earlier, it is a management problem.
The rules are incomprehensible, even to CO employees. If a mistake is made (even a clear mistake by CO), it can take a lot of time to get it rectified, as shown in numerous examples here.
I am close to the tipping point after being a very loyal CO customer for over a decade. Some moderate tweaking could make OnePass a great program once again, but management is not inclined to go in that direction. There seems to be a feeling that a win for the customer is a loss for CO. Until management realizes that you can have win-win situations, the customer will suffer and I believe will lose many otherwise loyal customers.