Originally Posted by
SchrottFly
The vast majority of commenters find the GM's remarks to be positive.
Let me give you another perspective - the perspective of someone who has actually met the gentleman and tried to point out a service shortfall. Ignoring the fact that the polite feedback came from a Diamond member, his reaction was quite belligerent and totally uncalled for.
He is Australian and his behaviour matches that of some very unsavoury Australian cricketers.
His replies to the TA comments quoted above also betrays a belligerence that is quite unbecoming of someone who is in the hospitality industry.
Not my experience, I stay in this property a few times a year and even though the gentleman can come across as slightly abrasive he is simply not putting up with bullsh*t.
I am sure with minor complaints he can get annoyed as I can only imagine how much nonsense is there on the internet. When I contacted him with feedback after a stay with issues he could not be more helpful and address the points raised.
I guess we must understand he is in Malaysia, Johor Bahru and for some it is a national sport to complain to get more benefits. It is just across the border from Singapore and many people unreasonably expect the same service levels as they get at home.
Globalist