Hello,

we are a team of academic researchers at the University of British Columbia, Vancouver, Canada. We are conducting a study on the causes and consequences of hassle at airports. It looks like there is a wealth of experiences represented in this forum, and we hope that you can help us out. We would like to invite you to participate in a brief on-line study about hassle that you have experienced at airports. This on-line study will take about 10 minutes and is completely anonymous.

Your participation is greatly appreciated.

Please click here to enter the survey:
http://www.surveymonkey.com/s.asp?u=95974415668
The password is: flyerhassle
[Note, the password is case-sensitive]


Thank you very much for your support
Martin Schulz, Laurie Barclay & Tina Kiefer
Sauder School of Business
University of British Columbia
Canada
http://www.sauder.ubc.ca/faculty/dir...lty/schulz.cfm

Note: We posted an earlier copy of this message a little while ago and want to thank everybody who participated so far. We would like to collect more data (to reach an adequate sample size) and would like to encourage more people from this forum to participate. Thank you.

[We apologize for any crosspostings you might experience -- we are trying to reach a number of different groups of travelers to assure that our study captures views of a broad range of travelers. We also have conferred with a number of FT administrators, including B747-437B, ScottC, Dan, and Randy Peterson. Thank you for your patience.]