IC Toronto Centre
IC Toronto Centre
What is your IHG Rewards Club status?
Spire Royal Ambassador
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes
Which room did you book and which upgrade did you receive?
Booked cheapest room and got Bi-Level Suite on 3rd floor, but no club first. Asked for club. Answer was that they upgrade either to club or to suite. Reasonable upsell offer for club which I accepted.
Room was not ready around 2 pm, first they just wanted me to wait. After my response they finally they gave us a regular club room and later we changed to he suite.
How are the rooms?
Very nice spacious, significantly bigger than two regular rooms. Downstairs dining table, workplace, sofa corner, toilet. Spiral staircase, upstairs bed and bathroom (with an separate outside door) Room looked fresh. Not enough lights at night, room is too dark. Big windows, but view only to the roof of the main entrance.
How is the Club Lounge?
Friendly staff, somewhat limited offerings. No high tea, very limited happy hour, mediocre breakfast. The charge for alcohol even during happy hour (claim that the law prevents them from free alcohol)
What was your welcome gift?
Some chocolate, some maple tea leafs.
How was the mini-bar?
Ok, but only refilled once during three days (did not ask for refill)
Did you receive fruit in the room?
Yes, small plate on first night
What was good and what was bad?
GOOD
- Room
- Upgrade
- Staff was very nice and welcoming
BAD
- room not ready and no alternate room offered at first
- no upgrade to suite plus club
- offerings in club lounge very limited
Value for $ or Club Points?
ok, but not great
Would you return?
Possibly