FlyerTalk Forums - View Single Post - What do you think of this GM's responses on Tripadvisor?
Old Nov 19, 2016 | 10:14 pm
  #36  
thbe
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It's entertaining, but the GM doesn't know how to do his job. It's simply unacceptable to write details of a guest's history. He doesn't have to agree with everything, but working in that business he should be able to control his temper.

The guys, that think, that's ok or even great, are just on the other side of the swinging back pendulum of the TA trolls. To loose your own values and principles isn't the right answer to other's loss of values and principles.
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