Originally Posted by JohnAx
I would think OWE is an almost-unheard-of product in terms of total pax using it. We confuse ourselves because it's the only thing we talk about here. It that's so, most airline staff probably get "oh, by the way..." training on OWE matters. That's reported over and over here, where an airline employee gives the wrong answer. So keep those rules in hand, and when it matters, find someone who agrees with you.
Whatever the popularity and occurance of OWE tickets, a res agent or ticketing agent should look up the starfile before they insist on reciting and insisting rules they have pulled out of their a**. If we can look up the starfile why can't they?