Originally Posted by mlgzh

Hey FlyerTalk. I just came across this forum while researching what to do about my situation, and this seems like a great place to get some advice.

Early this year my girlfriend and I booked flights for the trip of a lifetime via Priceline. We are going to Japan, Thailand, and Singapore and we invited my parents too! In September we realized one of the dates for our flight was wrong and started to call Priceline to see if there was anything we could do. There were a lot of calls and a lot of expensive options proposed, but at the end of the day we decided to stick with the original flights. It is important here to note that during these calls we never approved or were notified of a cancellation or a refund.

Three days ago we got a confirmation from Priceline that we had tickets for today. This had ticket numbers, the times we expected, and everything.

Then today we arrived at the airport after a long drive and were told that our flights had been cancelled and refunded back in September but we didnt notice in our bank statements. Again, we never were notified of this cancellation and we even received a confirmation email from Priceline three days ago that our flights were still on. We have already booked hotels, restaurants, and train passes for our travels and this was an absolute shock.

After begging JAL we were able to get on the correct flight for about 4x the cost per person, so we are going to Japan, but the rest of our trip is up in the air now and we don't know what to do. We originally paid about 400 per person and are now looking at 3000 to 4000 per person for all the connecting flights because of this cancellation without notification or approval.

I am not sure what our options are here and would truly appreciate some advice. Even though we got a flight confirmation email three days ago, we are looking at enormous losses and probably spending a lot of our dream trip with my parents on the phone with Priceline customer support. This is a nightmare. Thank you.

Also, sorry for any errors. I'm writing this from the plane.