Just an FYI ...

My wife forgot about her passport, and we had a flight to Europe and 5 days to get a passport....

Contacted my congressman's office, they called back that afternoon, told her to set an appointment even if it was months from now- then she faxed some forms to allow them to speak to the PP office on her behalf- the next day we had an appointment at the SFO office and the passport that late afternoon.

The function at your congressman or senators office should be 'constituent services'...