Originally Posted by mot29

I've had to make one medical cancellation. I called and the agent credited the full value of the ticket for a future flight and waived the change fee -- made a notation in the ecv that it was for full value, without a change fee, voucher to be used within a year. I asked about a letter from my doctor and was told all they needed was his name and phone number but that they wouldn't be calling. This may have been special treatment for a diamond MM but I've heard from enough others who've had the change fee waived.