FlyerTalk Forums - View Single Post - Innovative Guest Experience Ideas
View Single Post
Old Nov 16, 2016 | 5:29 pm
  #35  
danielonn
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,140
Originally Posted by haa
+1 for the option for business travelers (and others who are tired) to check-in and get to the room in minimum time. It should be: No queue, show ID, get already prepared room key package, 10 seconds.

Any "welcome" should be separated from check-in. Why not have "come to our bar for a free drink and discussion of services/facilities" for those who want it?

Other services should then be clearly described in a book/brochure in the room, in a super clear way: What is available, opening hours, prices, where to find it, what to take with you (if necessary), etc. Test the brochure with some people who don't know anything about your hotel or country culture and fix any omissions. We your visitors will thank you.

So many hotels get this information wrong, not providing enough information (opening hours? which floor?) and practicalities of the services and facilities. Probably missing out of a lot of additional revenue and customer satisfaction.

I think there is a chance now to streamline the experience, think "out of the box" and not just do the same medium quality things everybody else is doing.

Bonus suggestion: Keep the pool open until late, so (business) travellers can have swim after coming back from dinner. A closed facility is no facility.
Better yet why not offer checkin done the day of arrival and your Limo Driver has the Key ready for you and for those not using a Limo a kiosk at the Customs Exit allows you to checkin and the kiosk would inform the hotel of your cehckin and when you arrive you go directly to the Luggage Porter who has your keys ready to go.
danielonn is offline