Originally Posted by virtualtroy
UPDATE Dug out the OWE star file and lo-and-behold, I was right: the USD 75/ticket re-issue fee was inapplicable before the first segment has been flown if the originating segment is outside North America.
A call to AA's RTW desk confirmed this.
What a shocker that neither AA's LHR ticket desk nor the European tarriff dept (based in Dublin, I'm told) knew correct procedure. I could understand it if I was dealing with a minor station on the network.
It shouldn't be for a customer to tell them what's in the rules
I would think OWE is an almost-unheard-of product in terms of total pax using it. We confuse ourselves because it's the only thing we talk about here. It that's so, most airline staff probably get "oh, by the way..." training on OWE matters. That's reported over and over here, where an airline employee gives the wrong answer. So keep those rules in hand, and when it matters, find someone who agrees with you.