Tried searching the forum but couldn't find any recent posts. My husband passed away in January 2016. There are around 130,000 miles in his account. I've read a lot of conflicting information about whether American will transfer his miles to me - from what I read, it's the luck of the draw in who you talk to. Has anyone had recent experience with this situation? Any advice?
Looks like you already have a quality answer how to proceed, but if you have any issues with that or would rather go the electronic my experience from early this year is posted above.
Some time much earlier I tried the phone route twice but was met with suspicion who I was and confusion if it could be done at all. This time went electronic with board advice and found it to be prompt if a bit slower than advertised. The generic CS contact form does not quite fit the situation but there is space for a free-form message.