Originally Posted by
hugolover
LO need customers like him who want to pay more for some crappy miles.
What gave you the idea OP wanted to pay more for the miles?
Originally Posted by
hugolover
Takes ages to get anything done and theres little impetus to take responsibility for mistakes.
You're half right. It took very little time to get that website running (about a year since previous iteration) but I don't think anyone took responsibility for this mistake.
Originally Posted by
hugolover
You would think the call centre could book the ticket for him and issue it in the right class and waive any phone booking fee.
They might, be I'm not sure the OP would pay for the right class.
Originally Posted by
hugolover
LO have far too many booking classes even though they have a three class product on all non-domestic flights. I was told that if you see say T class in the GDS there is actually many different T classes at different prices. Very confusing and strange.
Nothing like Light / Classic / Flex all in K...