Originally Posted by
Kiwi Flyer
Air NZ has issued a travel waiver for travel booked on or before 13NOV16 for travel up to 21NOV16. Dates and destinations can be varied, or refunds made.
It's more of a travel deferral than a refund, probably doesn't help most US originating travellers.
"Normal refund rules apply, non-refundable fares remain non-refundable. Customers may defer travel as per the defer section above."
https://www.airnewzealand.co.nz/travel-alerts