Originally Posted by
lionmb
My son works as a Guest Experience Manager for a 5 star, luxury brand international business hotel. He is currently based in Thailand and has been asked to be on an "innovation team" for his company. He has been specifically tasked with looking for innovative, original, FRESH ideas to enhance the all important guest experience during each person's stay. Does anyone have any ideas? is there anything missing? From the lobby experience through your entire stay.
I'd love to pass any ideas on to him from this seasoned traveler group! Thanks!
Here's mine...light pollution control. It would be great to be able to darken all the useless LED's that light up a room at night. The red one on the TV to let you know it's off..it's absurd..the one on the thermostat, the one on the coffee maker, the one on the smoke detector, the ones on the alarm clock (who uses an alarm clock radio anymore anyhow?). Although unrealistic, a single controller would be great for that. At the very least, hotels should take into account all the points of light in a room at night and try to minimize them.
Lastly, "Do Not Disturb" and "Privacy Please" should mean just that. Stop sending nag notes under the door and calling if I leave the DND on the door. You think I did it by accident? DO NOT DISTURB me.