Originally Posted by Calliopeflyer

"Hotel professionalism" will mean different things to different segments of the profession. Like most industries, one size never fits all. To some, it means fawning acknowledgement of frequent guests and expressive and expansive demonstrations of service, to others it means quiet efficiency where the best guest experience is virtually never interacting with the hotel staff unless there is a special request. That's because some guests like to see and hear about all the wonderful things they're getting (kind of like getting dinner prepared table-side) -- the process is part of what impresses them - whereas others want to enjoy a great end product and don't really care about where it came from - the end product is the only thing they're impressed by.