FlyerTalk Forums - View Single Post - Innovative Guest Experience Ideas
View Single Post
Old Nov 13, 2016 | 3:03 pm
  #13  
LondonElite
Suspended
 
Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,439
Originally Posted by deniah
Yes. Express check-in kiosk. Scan credit card in machine, machine displays room # and spits out room key.

Similar process for checkout.

Any other simple requests for information can be fulfilled by machine.
Originally Posted by timfountain
Indeed. Hilton goes one further at some properties. You can check in online and get a digital key on your phone. No need to interact with anyone. I use it where available.
Pretty much 0% chance of this being taken seriously in a 5* hotel in Thailand.
LondonElite is offline