Originally Posted by
Zacnlinc
Thanks.... I'm hedging my bets and just might keep the reservation as it appears that the rooms are nice and that's also important to me. Most of the negativity stems from the front desk and the shuttle service offerings...
And I do plan to take the shuttle to the Angle Station as well. Looking forward to not renting a car is the plan.
Well I'm just returning home after staying at this establishment for 3 nights.
Over all my stay was nice. But for two of the three nights I had to take a taxi back to the hotel.
Wednesday when I arrived at the airport, I called the hotel and asked when the shuttle would be arriving. Within 15 mins it arrived. Driver informed me that they will not pickup guests at the new Angel Lake station but they will drop you off there. The preferred drop off though is at the airport and the shuttle is suppose to run 24/7. Well, that's a lie!
My 2nd night arriving back at Sea via the light rail, I was told the shuttle was busy and to take a cab. I did and found out that the cab driver really don't like the short fares like that as they get charged 7-8 dollars when the leave the airport. The fare to the hotel was 12.50 which they hotel reimbursed me upon arriving (I beat the shuttle there to the hotel and it was full of passengers as the arrives a minute behind me!).
My 3rd night was the worst at the shuttle never showed up even with me calling the hotel twice and was told the shuttle was coming. It was 1 AM when I first called. Then I called again at 1:40. Finally I took a cab at 1:50. Turns out the cab drive was pissed about the short fare and tried to charge me $20. We exchanged heated words even before leaving the parking structure. I. The end he refused to give me a receipt as I gave his the exact date on the meter.
I complained to both of the clerks in the lobby when I arrived and they didn't know what to say other than sorry. No refund possible even though they both say me and the cab driver arguing in front of the hotel.
And then this AM, the freaking driver fell asleep at the stop light at the enters de of the airport. I did notice him slow down for no apparent reason at one point. But little did I know he was perhaps starting to dose off! ....
Before I left hotel this AM, I complained about the shuttle issues to the manager. She said "sorry" and said good bye to me. After the scare of the driver falling asleep on is, I called the hotel to say they should take him off his shift as he's sleepy. Was told they'd talk to him. I hope they did and that all is well for him and guests and other drivers.
Beware future guest intending to rely on the shuttle. The hotel was perfect. Had a large corner room facing the front entrance (Pacific Hwy) and had a view of Pueget Sound! Minus the shuttle incidents, I'd consider returning.