Originally Posted by lionmb

My son works as a Guest Experience Manager for a 5 star, luxury brand international business hotel. He is currently based in Thailand and has been asked to be on an "innovation team" for his company. He has been specifically tasked with looking for innovative, original, FRESH ideas to enhance the all important guest experience during each person's stay. Does anyone have any ideas? is there anything missing? From the lobby experience through your entire stay.

I'd love to pass any ideas on to him from this seasoned traveler group! Thanks!