FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA ExPlat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 17,085
Did you have a printout of the official rules handy?
Did they perhaps misunderstand you or the rules and confuse legal permanent resident of Canada with legal permanent resident of the US? (afaik, US green card holders do need the ETA).