My son was recently denied boarding on a flight from San Francisco to Wuhan, China. The entire itinerary was Denver -> Wuhan -> Guangzhou
-> Kathmandu Nepal. The stated reason by the gate agents was something about Chinese immigration not allowing two or more stops while passing through China. This ticket was purchased from Priceline and of course they mentioned no such restriction. My son is now in Nepal on a brand new ticket purchased at a much higher price that did not go through China. I am trying to obtain at least a refund for him while he is off the grid. I have sent written complaints to both Priceline and China Southern Airlines. Priceline responded that a visa from China is required for this itinerary. My research says there is a 24 hour free transit option that does not require a visa (the schedule was to arrive in Wuhan Nov 2 at 6:35pm then depart Guangzhou 8:55am Nov 3.)
By the way, on the day of the flight, Priceline offered absolutely no help over the phone - you are SOL was basically their attitude. Do I have a valid complaint here? Against who - Priceline or China Southern? I have also complained to the Dept. of Transportation and my state attorney general (WA). I have also disputed the charge with the credit card company and they have issued a temporary refund, but I don't know if that will hold. Any advice appreciated.