Originally Posted by
Calchas
Yes.
Qantas is mistaken. See the Rule Application and Other Conditions category.
Code:
CONTINENTS ARE DEFINED AS -
-EUROPE/MIDDLE EAST
WHICH CONSISTS OF 2 ZONES 1.EUROPE INCLUDES
ALGERIA/MOROCCO/RUSSIA WEST OF THE URALS AND
TUNISIA.
MIDDLE EAST INCLUDES EGYPT/ LIBYA/SUDAN
-AFRICA
WHICH TOGETHER SHALL COMPRISE TC2
-ASIA INCLUDES KAZAKHSTAN/KYRGYZSTAN/RUSSIA EAST
OF THE URALS/TAJIKISTAN/TURKMENISTAN AND
UZBEKISTAN.
-SOUTH WEST PACIFIC
WHICH TOGETHER SHALL COMPRISE TC3
-NORTH AMERICA INCLUDING CARIBBEAN/
CENTRAL AMERICA/PANAMA
-SOUTH AMERICA
WHICH TOGETHER SHALL COMPRISE TC1.
I'm having a hell of a time convincing them of the rules, even though they can see it in the GDS, that Egypt is in the Middle East. The agent keeps saying "But it's actually in Africa".
So I changed the itinerary to start and end in Egypt:
CAI-DOH-MAD-HEL-DOH-South America-North America-SYD-DOH-CAI
And it priced - but as a DONE5 - "Because Egypt is in Africa". The agent went away for another 20 minutes and eventually came back to say it was a DONE5 because the SYD-DOH is considered South Pacific-Asia-Europe/Middle East. I thought the rule only applied on QF's through services from Australia to London via DXB. So I couldn't argue with that rule. Mind you, it was the third rule she'd quoted me as the reason my itinerary wasn't pricing. The other two I got over but this one caught me.