"Thank you for your inquiry regarding your bonus points. We appreciate you taking the time to contact us.



According to promotion guidelines, you did in fact qualify for the 5,000 bonus points under the Visa Honors promotion. Please allow 6-8 weeks for these bonus points to appear in your account. I apologize for any inconvenience that this may have caused you.



As always, thanks for traveling with us and please let us know if you have any other questions. You can reach us any time at [email protected]."

Other get it together with the usual stay points. Strange IT.