Originally Posted by
Often1
If this is what I think it is, a J seat on the QF code-share DFW-SYD, the first disclosure for the ticket is:
CANCELLATIONS ANY TIME CHARGE USD 600.00 FOR CANCEL/REFUND.
There are tons of refundable/flexible fare buckets which carry penalties.
That said, if OP asked about the penalty and was told there was none, he should send a short note to AA noting the date and approximate time of his call. AA may have a "recording" of the call and, if it does and the agent misstated the rules, as a customer service matter, AA will generally honor the agent's error.
On a $10,100 ticket, I would never rely on anything other than a close reading. Making a dummy online booking for random dates, finding the above disclosure took <1 minute before entering personal details.
THis is the route, and it was listed as Business Flexible. I did call the agent after I booked to confirm it was fully refundable, they called the ticketing department and re-confirmed with me. The fare rules are confusing to read and I did not see this language in there.
What more could I have done, I've written to customer service and they're response was too bad. Do you think AA could find the voice recording of my call ?
Sunil