Had a 2 night award stay during crush in September. Pleasantly surprised to get a complimentary upgrade to a Loft (given they were at full capacity).

Called in early and they accommodated an early check in and had already arranged the 4 pm check out before I asked. I was going to take the amenity but was told that they had already arranged one in the room beforehand so they gave me the points (a bottle of Chandon and some chocolates).

Breakfast was charged to the room and fully comped off the bill. Food was surprising delicious and compared fairly well to meals we had off-site (We thought it was better than the food at Olive 8, which we had the weekend before).

Overall a great experience, will absolutely be back.

One thing to note was that award availability was tough but we had booked ~6 months in advance. Given how awesome the location and treatment was, it ended up being well worth the hassle.