Originally Posted by
Johnny Parker
Trying to use my free night E-cert for next Saturday Nov 12th. It's saying no E-cert availability however there are plenty of rooms open for booking. I'm Concierge so I normally get upgraded to business class and those rooms are available. Tried calling customer service which contacted the hotel and said they can't accommodate me because they're having an "event." But shouldn't that be irrelevant if the rooms are available? I tried calling the hotel myself but got disconnected twice. Quite frustrating. Anyone have the GM's email or know of what else I can do?
Is this an apology e-cert or annual e-cert? Make sure you input the code besides e-cert number.
Also, try booking on a different date, then call the hotel and have them move the date. This has worked for me in the past when there is no reward availability. You can also negotiate to pay up for a suite or premium room with points or cash.