Originally Posted by
williamd
Recently had a flight delayed 23 hours on BA from US to UK. Made a claim for compensation via webform 12 days ago, no reply so far other than auto email. Is this normal?
I think I may have been on the same flight if it was LAS - LHR. I submitted pretty much the same day as you and have received a reply from BA today compensating in full without issue. So if you still haven't received a reply it should hopefully be coming very soon.