FlyerTalk Forums - View Single Post - Sheraton Samui Resort, Koh Samui, Thailand [Master Thread]
Old Nov 8, 2016 | 1:00 am
  #33  
ftrichard
10 Countries Visited
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10 Years on Site
 
Join Date: Dec 2014
Location: Lisbon
Programs: Marriott Bonvoy Titanium, IHG Platinum, BAEC Silver, TK Miles & Smiles Elite
Posts: 2,508
Originally Posted by focous
Just finish my trip here on 1 Nov.
Platinum got upgrade to Junior suite Room (115),but no longer have free drink at blue monkey bar.
Happy hour is buy 1 drink get the same one free at blue monkey bar.
Platinum amenity can choose breakfast.
breakfast is soso...
many chinese group here...
So, it's deteriorated since it opened then. I had a personal email from the GM after I reviewed this hotel on TA and gave it my lowest score for a SPG hotel with detailed reasons why.

My main point was that derisory treatment of SPG members means that the hotel will be destined to rely on tour groups. Seems like that's its comfortable position even though it gets more revenue from SPG members per room compared to people in tour groups who generate a lower net rate per room.

Mean-spirited place. I'm not going back there. Astonishing attitude for a SPG hotel in Thailand compared to Hua Hin, Chiang Mai, Phuket, anywhere in Bangkok...
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