Originally Posted by
Competency
An update on Customer Relations compensation.
Together with Mrs Competency we were on a Companion Voucher, Club World, day flight, LHR to Miami. We paid £176 for adjoining seats on the Upper Deck. Both Blue Executive Club members.
My seat failed to move to a flat bed and the cabin crew could not fix it. There were no other pairs of seats available. I declined to move elsewhere. A report was made on board with a crew member using an ipad.
I was offered an eVoucher of £50.
I sought an explanation as why the seat resevation fee was not refunded and this was the reply - "As you have travelled in the seat you have paid for we're unable to process a refund". So £50 eVoucher for a broken Club World seat.