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Thread: BKK-SIN-SYD: 63,750 or 75k or 88235.5 or 95k miles saver F all on SQ
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Old Nov 7, 2016 | 3:36 pm
  #14  
carrotjuice
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Originally Posted by jchock1
After 2-3 days of checking, they called me back and honored the 15% discount off the 75k miles for my mixed BKK-SIN-SYD itinerary, so 63,750 miles/ticket. I asked what department she checked with, and she just said the back office or back end or words to that effect. Very happy it was resolved.
Good for you!

Did you tell her feedback that the correct procedure should be communicated to all customer service personnel, so they should be better trained of the procedure as well? That way other customers don't have to go through this well known frustration endlessly.
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